MotoDirect Ltd

Getting Started 0

COVID-19 Response 1

• Customer Service Response

Product Care 4

• What's the best way to clean my leathers?
• What’s the best way to clean and waterproof my textile clothing?
• What’s the best way to clean my boots?
• Whats the best way to clean my gloves?

Product Information 19

• How close are your products to the ones that your sponsored riders use?
• I want a custom made suit/replica suit/ made to measure suit, do RST offer this service?
• I’ve lost the inner lining on my jacket/ trousers, do you sell replacements?
• Finding the correct fit
• Does all of your clothing zip together?

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Returns/Warranty 6

• What is the warranty period on my RST clothing?
• Who is responsible for the warranty/returns on my goods?
• I purchased my goods second hand, can my warranty be transferred?
• I purchased my goods from another country whilst on holiday, how do I claim warranty?
• I received my goods as a gift and they are faulty, can I claim warranty?

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Repairs 3

• How do I go about getting my clothing repaired?
• How long is the turnaround on the repairs process?
• My goods are coming back to you for repair but I need them to commute, do you offer a loan service?

General Info 4

• Can I buy from RST direct?
• I live outside the UK, do you ship internationally?
• I would like to become an RST dealer, how do I go about this?
• Real or Fake?

Sponsorship 1

• I am looking for Sponsorship with RST, how do I apply?

Suit sizing 0

Caring for your helmet 0

Product Information 17

• Where is the Serial Number and Approval Number on my Arai?
• How do I find out how old my helmet is?
• How do I know when my helmet is past its best?
• What does the ECE-2205/SNELL mark on the back of my helmet mean?
• Is there a service for testing my helmet if I have dropped it/crashed in it?

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Spares/Replacement Parts 12

• Breaking down the Arai spares - whats my part called?
• Can I purchase Arai helmets, visors or spare parts from you direct?
• I need to replace a broken/missing part on my helmet, where can I get this from?
• I have ordered spare parts from a DNA centre, how long will they take to arrive?
• I have a limited edition ‘TT’ helmet and need spare parts, where do I go for this?

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Returns/Warranty 7

• Who is responsible for the warranty/returns on my helmet?
• How long is the warranty on my Arai?
• My local DNA centre has to send my helmet back for repairs, how long can I expect to be without it?
• My helmet has to come back to you to be repaired but I need my helmet to commute on my bike, do you offer a loan service?
• I received my helmet as a gift, can I claim warranty?

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Sponsorship 1

• I race under the ACU or similar recognised motorsport union – do you offer a race discount?

MotorSport 1

• What types of car helmets do you sell?

Become a UK Arai dealer 1

• How do I become a UK Arai stockist?

Caring for your helmet 5

• How do I clean the interior of my helmet?
• How do I clean the exterior of my helmet?
• How do I clean my visor?
• What’s the best way to store my helmet?
• General Care

Product Information 10

• Are you AGV?
• How do I know when my helmet is past its best?
• AGV Share System
• What safety rating do AGV helmets hold?
• Is there a service for testing my helmet if I have dropped it/ crashed in it?

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Spares/Replacement Parts 4

• I need to replace a broken/missing part on my helmet, where can I get this from?
• I have ordered spare parts from my local AGV dealer, how long will they take to arrive?
• I purchased my helmet outside the UK and need a Gold ACU sticker, can you supply me with one?
• Ive had my helmet for a few weeks/months and its feels a little loose/tight, can I change the padding to make it more comfortable/ change the size?

Returns/Warranty 7

• Who is responsible for the warranty on my AGV?
• How long is the warranty on my AGV?
• How do I register my helmet for Warranty?
• I recieved my helmet as a gift and it is faulty, can I claim warranty?
• I purchased my helmet from another country whilst on holiday, how do I claim warranty?

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General Info 8

• How do I found out what oil will suit my bike?
• Is there a shelf life date on lubricants?
• How I do find my local Motul stockist?
• How do I read a Motul Oil label?
• On Motul labels, I can read 0W-40, 5W-30, etc. What do these terms actually mean?

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Product Care 3

• Whats the best way to clean my leathers?
• What’s the best way to clean and waterproof my textile clothing?
• Whats the best way to clean my gloves?

Product Information 7

• What armour does Wolf clothing use and can I buy replacements?
• I’ve lost the inner lining on my jacket/ trousers, do you sell replacements?
• What are the leg length measurements on your trousers?
• Does all of your clothing zip together?
• Whats the capacity of the water bladder pocket on the Techtour Outlast?

View all 7

Returns/Warranty 6

• What is the warranty period on my clothing?
• Who is responsible for the warranty/returns on my goods?
• I purchased my goods second hand, can my warranty be transferred?
• I purchased my goods from another country whilst on holiday, how do I claim warranty?
• I received my goods as a gift and they are faulty, can I claim warranty?

View all 6

Repairs 1

• How do i go about getting my Wolf clothing repaired?

General Info 2

• Can I purchase from Wolf direct?
• How do I become a Wolf dealer?

General Info 1

• Customer Services opening hours?

Login/Registration 4

• How do I register?
• I’ve forgotten my password
• I can’t log in!
• Do I need an account to place an order?

Ordering Process 4

• I can’t find the product I’m looking for
• Can I make a change to my order?
• Can I order without logging in?
• Can I ship direct to my customer?

Delivery 6

• Can I specify a delivery date for my order?
• Can I specify a time for my delivery?
• How do I know if my order has been received by Moto Direct?
• I haven’t received all of my order
• My items are out of stock

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Returns 1

• How do I request a return?