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Knowledge base
General
Getting Started
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RST Support
COVID-19 Response
1
Customer Service Response
Product Care
4
What's the best way to clean my leathers?
What’s the best way to clean and waterproof my textile clothing?
What’s the best way to clean my boots?
Whats the best way to clean my gloves?
Product Information
19
How close are your products to the ones that your sponsored riders use?
I want a custom made suit/replica suit/ made to measure suit, do RST offer this service?
I’ve lost the inner lining on my jacket/ trousers, do you sell replacements?
Finding the correct fit
Does all of your clothing zip together?
View all 19
Returns/Warranty
6
What is the warranty period on my RST clothing?
Who is responsible for the warranty/returns on my goods?
I purchased my goods second hand, can my warranty be transferred?
I purchased my goods from another country whilst on holiday, how do I claim warranty?
I received my goods as a gift and they are faulty, can I claim warranty?
View all 6
Repairs
3
How do I go about getting my clothing repaired?
How long is the turnaround on the repairs process?
My goods are coming back to you for repair but I need them to commute, do you offer a loan service?
General Info
4
Can I buy from RST direct?
I live outside the UK, do you ship internationally?
I would like to become an RST dealer, how do I go about this?
Real or Fake?
Sponsorship
1
I am looking for Sponsorship with RST, how do I apply?
Sizing
Suit sizing
0
Arai Support
Caring for your helmet
0
Product Information
17
Where is the Serial Number and Approval Number on my Arai?
How do I find out how old my helmet is?
How do I know when my helmet is past its best?
What does the ECE-2205/SNELL mark on the back of my helmet mean?
Is there a service for testing my helmet if I have dropped it/crashed in it?
View all 17
Spares/Replacement Parts
12
Breaking down the Arai spares - whats my part called?
Can I purchase Arai helmets, visors or spare parts from you direct?
I need to replace a broken/missing part on my helmet, where can I get this from?
I have ordered spare parts from a DNA centre, how long will they take to arrive?
I have a limited edition ‘TT’ helmet and need spare parts, where do I go for this?
View all 12
Returns/Warranty
7
Who is responsible for the warranty/returns on my helmet?
How long is the warranty on my Arai?
My local DNA centre has to send my helmet back for repairs, how long can I expect to be without it?
My helmet has to come back to you to be repaired but I need my helmet to commute on my bike, do you offer a loan service?
I received my helmet as a gift, can I claim warranty?
View all 7
Sponsorship
1
I race under the ACU or similar recognised motorsport union – do you offer a race discount?
MotorSport
1
What types of car helmets do you sell?
Become a UK Arai dealer
1
How do I become a UK Arai stockist?
AGV Support
Caring for your helmet
5
How do I clean the interior of my helmet?
How do I clean the exterior of my helmet?
How do I clean my visor?
What’s the best way to store my helmet?
General Care
Product Information
10
Are you AGV?
How do I know when my helmet is past its best?
AGV Share System
What safety rating do AGV helmets hold?
Is there a service for testing my helmet if I have dropped it/ crashed in it?
View all 10
Spares/Replacement Parts
4
I need to replace a broken/missing part on my helmet, where can I get this from?
I have ordered spare parts from my local AGV dealer, how long will they take to arrive?
I purchased my helmet outside the UK and need a Gold ACU sticker, can you supply me with one?
Ive had my helmet for a few weeks/months and its feels a little loose/tight, can I change the padding to make it more comfortable/ change the size?
Returns/Warranty
7
Who is responsible for the warranty on my AGV?
How long is the warranty on my AGV?
How do I register my helmet for Warranty?
I recieved my helmet as a gift and it is faulty, can I claim warranty?
I purchased my helmet from another country whilst on holiday, how do I claim warranty?
View all 7
Motul Support
General Info
8
How do I found out what oil will suit my bike?
Is there a shelf life date on lubricants?
How I do find my local Motul stockist?
How do I read a Motul Oil label?
On Motul labels, I can read 0W-40, 5W-30, etc. What do these terms actually mean?
View all 8
Wolf Support
Product Care
3
Whats the best way to clean my leathers?
What’s the best way to clean and waterproof my textile clothing?
Whats the best way to clean my gloves?
Product Information
7
What armour does Wolf clothing use and can I buy replacements?
I’ve lost the inner lining on my jacket/ trousers, do you sell replacements?
What are the leg length measurements on your trousers?
Does all of your clothing zip together?
Whats the capacity of the water bladder pocket on the Techtour Outlast?
View all 7
Returns/Warranty
6
What is the warranty period on my clothing?
Who is responsible for the warranty/returns on my goods?
I purchased my goods second hand, can my warranty be transferred?
I purchased my goods from another country whilst on holiday, how do I claim warranty?
I received my goods as a gift and they are faulty, can I claim warranty?
View all 6
Repairs
1
How do i go about getting my Wolf clothing repaired?
General Info
2
Can I purchase from Wolf direct?
How do I become a Wolf dealer?
Moto Direct Dealer Info
General Info
1
Customer Services opening hours?
Login/Registration
4
How do I register?
I’ve forgotten my password
I can’t log in!
Do I need an account to place an order?
Ordering Process
4
I can’t find the product I’m looking for
Can I make a change to my order?
Can I order without logging in?
Can I ship direct to my customer?
Delivery
6
Can I specify a delivery date for my order?
Can I specify a time for my delivery?
How do I know if my order has been received by Moto Direct?
I haven’t received all of my order
My items are out of stock
View all 6
Returns
1
How do I request a return?
Community forums
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Announcements
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Feature Requests
1
Trying to Identify an old Arai
Posted by
Rick Martin
,
about 2 years ago
Last Reply
by Rick Martin
about 2 years ago
Tips and Tricks
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